FAQ
(1) Are you a trading company or a manufacturer?
We are a manufacturer with over 5 years of experience in the production of high-quality kitchen hardware, bathroom hardware, storage racks, and drying racks. Our manufacturing expertise ensures durable and reliable products for both domestic and international markets.
(2) What are your prices?
Our prices are subject to market factors and supply conditions. After you contact us for more information, we will provide you with an updated price list based on your requirements and order details.
(3) Can you offer customization services?
Yes, we offer ODM (Original Design Manufacturing) services. We can customize products with your logo on both the products and packaging with your permission. Additionally, our professional design team is ready to create personalized designs for your needs.
(4) How can I obtain samples?
To receive samples, please pay the sample fee and the shipping cost. Once you place a bulk order, we will deduct the sample cost from your next purchase.
(5) How long does it take to deliver the goods?
After we receive the deposit and confirm the order details, new orders typically take 20-30 working days to be delivered. For products in stock, delivery can be completed within 7 working days.
(6) Do you guarantee safe and secure delivery of products?
Yes, we ensure safe and secure delivery. We use high-quality export packaging to protect products during transportation, ensuring that they arrive in perfect condition.
(7) What payment methods do you accept?
We offer FOB prices. The payment terms are 30% advance payment via T/T, with the remaining balance due before shipment.
(8) What is the product warranty?
We provide a warranty on materials and workmanship. Our goal is to ensure your satisfaction with our products. Regardless of warranty status, we are committed to resolving any customer issues promptly and to your complete satisfaction.
(9) How are the shipping fees calculated?
Shipping fees depend on the shipping method and the quantity of your order. Express shipping is fast but more expensive, while sea freight is ideal for larger orders. Please contact us with your order details (quantity, weight, preferred shipping method) for an accurate shipping quote.